Have Questions? Need Help? We Have The Answers!

TurnKey Cloud makes it easy to access and securely share your sensitive corporate data. No matter when or where you are, or even which device you are using. TurnKeyCloud empowers users to safely View, Edit and Share any files. Data can be managed via your mobile device, desktop/laptop, or via the web interface. Here's how it works:

Getting Started Tutorials

Step 1: Your Welcome Email

Your account will be activated instantly upon signup. The email address used during the ordering process will receive an email similar to the one shown here, with a link to our web interface to get started.
Click the "activate account" button to get started.

Step 2: Create Users and Shares

Once logged into the web interface, you'll be taken to the company administration page, shown here From here, you can create new users, assign them to groups, set disk space quotas, and most importantly create shares. These shares can be accessed by only the users or groups you assign, with read only or full access. You may also create a private share for each user if you choose.

Step 3: Install the Desktop App

All users will have access to the web interface if they'd prefer to upload modify and manage data this way, but we recommend using the Desktop Application shown here. This program will automatically add your TurnKey Cloud storage as a mapped network drive. Within this drive you'll have access to any shares you've been given permissions to. You can also create new shares using this desktop app, and a few other features covered in our formal product documentation.

Step 4: Install the Mobile App

The desktop app is great when you're at home or in your office. But when you're on the go, you'll still need your data. TurnKey Cloud offers an exclusive mobile app for Windows Phone, Andriod, and iOS devices (phones AND tablets). This allows you to transfer documents to/from your cloud storage, share documents, edit documents etc. all while on the go.

Step 5: Secure Public Access

What if you want to share data outside of your company, to someone without a username and password? Simply right click on any file, click generate web URL, and send the link off to whomever needs it. Here is what the public access interface looks like.

Step 6: Logging and Auditing

TurnKey Cloud offers full logging and reports of user actions for administrators to keep track of what's going on within your environment. Here is an example log.

Video Tutorials

Getting Started - User

In this video, we will introduce new company users to the web interface, and desktop application.

Getting Started - Admin

New TurnKey Cloud customers should view this video first, as we review the user, and share creation process.

Advanced Features - Desktop

Configuring the desktop application is quick and easy, click the video and see for yourself.

Advanced Features - Web

Here we will review advanced user and share options as well as file versioning and recovering deleted files.

Reseller Features

Learn more about the company creation process, resource allocation, and branding.

Frequently Asked Questions

What Is TurnKey Cloud?

TurnKey Cloud is an industry leading solution designed to securely store & share company data via your desktop, web and mobile devices.

Why TurnKey Cloud vs Other File Sharing Services?

Competing cloud-based file sharing services focus on consumer grade options like photo or music sharing without paying attention to security or privacy - TurnKey Cloud fills the gap that businesses are asking for by delivering a business-class file sharing service that is secure and easy to use with end-to-end encryption while providing access controls, reporting, and total compliance tracking. See how we compare.

What Is The Cloud?

The Cloud refers to our cluster of servers located in our privately held SSAE16 Type 2 certified facility. Staffed 24/7/365 with CCTV monitoring, read more about our data center here.

What Operating Systems Are Supported?

Any Windows or Mac based operating system can install the desktop application. Any system with a browser can utilize sharing via the web interface https://my.turnkeycloud.com. We also have mobile apps for Andriod, iPhone, and Windows Phones available in their respective app stores. All software is available on our downloads page.

Is Storage REALLY Unlimited?

Yes, truly unlimited storage. Our existing privately held data center infrastructure combined with state of the art green technologies allows TurnKey cloud to offer services at a much lower cost than competitors, while guaranteeing a quality product. Learn more about our Green Initiatives.

Is There A Maximum File Size?

No, there is no maximum file size. Many of our competitors impose file size restrictions to reduce storage and bandwidth costs. TurnKey Cloud has thousands of Gbps fiber bandwidth and multi-TB cloud storage nodes, these types of restrictions are not needed on our platform.

What if I Need Help?

TurnKey Cloud is bundled with FREE 24/7/365 product support. Simply call, come onto live chat, or submit a support ticket via the client area to receive immediate assistance.

Is My Data Safe?

All TurnKey Cloud data is fully encrypted locally on your desktop or mobile device, in the cloud, and in our backups.

Will Anyone Be Able To See My Data?

No one, not even TurnKey cloud staff members can view user data. Only authorized users (controlled by you) protected by their email address and password can log in. Passwords are fully encrypted on the fly, and not accessible by staff or server administrators.

How Do I Get Started?

TurnKey Cloud offers 30 day free trials to all new customers, there is no credit card required, and no obligation or pressure. Free trials also include full product support.

What Happens After My 30 Day Trial?

If you are satisfied with TurnKey Cloud you can upgrade from the free trial to the paid version by simply logging into your client account, going to your products and then clicking upgrade.

If for whatever reason the product does not meet your satisfaction your account will be closed and your data will be scheduled for removal from the cloud.

Should you wish to re-activate your account after your free trial has ended or need to restore your account after it's removal, for any reason, a service fee of $500 will be applied to your account.

What is the Managed Assurance Service?

All of our TurnKey Cloud services include easy to use fully automated software, detailed training and usage videos, as well as free technical support. For clients who want premium concierge access to our expert support team for assistance with advanced troubleshooting or implementation, we offer our Managed Assurance plan which provides you with premium 24x7 support. This service also includes exclusive one on one training with an engineer to help you get started (up to 5 hours). Starting at $99/mn, this includes 50 users, each additional user $2/mn

The Managed Assurance plan also includes free per-incident and hourly support costs that would otherwise be associated if a customer wants to recover deleted data outside of standard retention periods, offering a complete peace of mind for businesses wanting complete business continuity coupled with a helping hand to take care of them during such an event.

For clients who do not have a Managed Assurance Plan, fees associated with declaring an emergency incident : an incident being defined as an emergency where TurnKey is engaged in assisting a customer restore or access data locally or to the cloud, a fee of $999 is charged along with a $125/hr fee for time our technicians spend. With the Managed Assurance Plan, you don't have to worry about these fees and can focus solely on your data and business continuity.

What is Data Migration & Setup Assistance?

On-boarding & Implementation assistance is a service provided by TurnKey Clouds staff to assist in the implementation and configuration of your new cloud services. This service includes exclusive one on one training with an engineer to help you get started (up to 5 hours), as well as data migration assistance to ensure a smooth transition into your new cloud storage.